Test and call with your agent

Talk to your agent from your browser, then give it a real phone number.

Two ways to talk to your agent: a free browser test first, then a real phone number when you’re ready.

Try it in your browser

This is the fastest way to hear whether your agent sounds right — no phone number, no cost, just your computer’s microphone and speakers.

If you just finished the agent creation wizard, a test call is ready on the last step — click Start test call. To test an existing agent later, find its card on the dashboard’s home screen and click Test on Browser.

Your browser will ask for microphone permission — allow it, or the agent won’t be able to hear you. Once connected, you’ll see a call timer and live status of the call.

Only agents set up for WebSocket delivery (see the Delivery step of the wizard) can be tested this way. An agent set up with a phone number instead will offer to place a real outbound call.

Test calls are still recorded — you’ll find the transcript later in call history just like a real call.

Add a phone number

Once you’re happy with how the agent sounds, give it a real phone number so real callers can reach it.

1. Click Numbers in the sidebar.

2. Click Add New Number and pick which telephony provider account to import from.

3. Pick a number, and choose which agent it should connect to.

You need a telephony provider (like Plivo) connected under Integrations before a provider shows up here.

That’s it — calls to that number now go to your agent. You can unlink a number from an agent at any time without losing the number itself.

Placing a real outbound call

For an agent connected to a phone number, its card offers a way to place an outbound call directly — type in the number to dial and the agent calls it.

If something isn’t working

Problem	What it usually means
No sound, or the browser test won’t connect	Check your browser allowed microphone access — look for a blocked-microphone icon in the address bar.
The agent doesn’t hear you	Your microphone permission may have been silently denied — check your browser’s site settings for this page.
A phone number doesn’t ring through to the agent	Confirm it’s still linked to the right agent on the Numbers page — a number can be detached without deleting it.
No telephony provider shows up when adding a number	Connect one under Integrations first.

For deeper audio or call-connection problems, see Voice and audio problems.

Next

Run a calling campaign — call a whole list of people at once.